Policy

SHOPPING GUIDE

You can discover and shop MAISON de MAI through our official channels:

Placing an order

Select your preferred product, size, and quantity.
Add the item to your bag and proceed to checkout.
Enter a complete and accurate shipping address.
Select an available shipping method and complete payment.
An order confirmation will be sent to the email address used at checkout.

Vietnam customers

Website checkout is currently intended for international orders. Customers in Vietnam may place orders by contacting us through Instagram, Facebook, or email.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order has entered processing or has been dispatched.

SHIPPING POLICY

Order processing

Orders are generally processed within 2–5 business days after payment is confirmed. Processing times may be longer during product launches, promotional periods, holidays, or other high-volume periods.

Estimated delivery

International delivery is generally estimated at 7–20 business days after dispatch. Delivery times vary by destination, customs clearance, carrier operations, local holidays, weather, and other circumstances outside our reasonable control.

Delivery estimates are not guaranteed arrival dates.

Tracking

When tracking is available, a tracking number will be sent to the email address used at checkout. Tracking information may take several business days to update after dispatch.

Shipping address

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. We cannot guarantee an address change after dispatch.

If an order is returned because of an incomplete or incorrect address, refusal of delivery, or failure to collect the parcel, any reshipping charge may be payable by the customer.

Customs duties and import taxes

Unless duties and import taxes are expressly collected at checkout, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are normally payable by the recipient.

Customs processing may delay delivery. MAISON de MAI does not control customs assessments or clearance times.

Lost, delayed, or damaged parcels

Contact us if your parcel appears significantly delayed, is marked as delivered but cannot be located, or arrives damaged. We will review the available tracking information and assist with the carrier claim where appropriate.

Please retain the parcel, packaging, shipping label, and clear photographs when reporting transit damage.

RETURNS & EXCHANGES POLICY

Return request period

You may request a return within 14 days after receiving your order. To begin a return, contact hello@maisondemai.co before sending any item back.

Return eligibility

Returned items must:

Be unworn, unwashed, unused, and unaltered.
Be returned with all original tags, accessories, and packaging.
Be free from marks, odors, makeup, perfume, or other signs of use.
Include the order number and the return authorization provided by our team.

Items sent back without first contacting us may not be accepted.

Return shipping

For a standard return or size exchange, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the order was incorrect, defective, or otherwise required by applicable law.

We recommend using a tracked shipping service. MAISON de MAI cannot process a return until the parcel is received.

Incorrect or defective items

If you receive an incorrect item or believe an item has a manufacturing defect, contact us promptly and preferably within 7 days of delivery. Include:

Your order number.
Clear photographs or video showing the issue.
A photograph of the shipping label and packaging, where relevant.
A brief description of the problem.

If the issue is confirmed, we will provide an appropriate remedy, which may include replacement, repair, refund, or another solution required by applicable law.

Exchanges

Exchanges depend on stock availability. The fastest option may be to return the original item and place a new order after the return is approved.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Payment providers and banks may require additional processing time before the refund appears in your account.

Final-sale items

Items clearly identified as final sale are not eligible for a standard return or exchange, except where required by applicable consumer law.

Mandatory consumer rights

Nothing in this policy limits any non-waivable rights or remedies available under the consumer laws that apply to your purchase.

BUSINESS & CONTACT INFORMATION

MAISON DE MAI LLC

Registered in Colorado, United States

Registered office: 1500 N Grant St, Ste N, Denver, CO 80203, United States

Email: hello@maisondemai.co

Website: maisondemai.co